IT Operations Support Level 2 Resources
- Must have Level 2 secret security clearance
- Work Location: Remote work
- Contract Term: 2 months but will extend
- Bilingual (French and English) preferred
Our client, a global leading IT company, is looking for 2 IT Ops Support Level 2 resources.
Will have the following 'must-haves' in the request:
- Experience (minimum 5 years) and knowledge completing and updating tickets and knowledge base entries
- ITIL certified (v3 or v4)
- Experience (minimum 5 years) working an ITIL/ITSM-based service desk offering (able to resolve 70% of their calls on first contact), knowledge that they own the tickets from open until close
Summary: Candidates must have 5 years' experience in IT Support; set up user access; set up user profiles; perform back-up and recovery; perform day-to-day computer systems operations; create, modify and close both LAN accounts and mailboxes (Capacity, Mail Store);create new, modify and remove file access, shared mailbox access, external contacts and security groups; access, modify and remove with Enterprise Vault and Public folders; access and modify distribution lists; manage LAN I User Account Mgmt. administration; perform groups management tasks, including granting folder access (add resource rights to folder structures, modify resource rights to .folder structures, delete resource rights from folder structures) and security functions (add resources to groups, modify resource access to security groups, delete resources from security groups);perform maintenance of email distribution list; perform administrative services to ensure proper operations of meeting room shared IT equipment; perform administration of user mail boxes (create, extend size, delete);perform administration of Shared Mailboxes (create, extend size, delete);integrate Enterprise Vault into mailboxes and file share
Contact Information: Lam Guan